Self-Installed Reman Transmission: 992 Flagged Claims
992 warranty claims flag self-installer status—not automatic denial. Extra documentation and pre-authorization scrutiny apply. See what to file before removal.
Quick Answer
**992 warranty claims** carry a **self-installer flag** in CPP intake data — roughly **14%** of claims where the flag field is known. **Self-install does not auto-deny** warranty: explicit denial when the flag is true runs **~3.1%** (**31** of **992**). Reviews add **scrutiny** on **torque specs, fluid procedure, lift safety, and pre-authorization before teardown**. If you **self-installed a reman transmission**, document every setup step and **contact support before removal** — same as shop installs.
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What Does This Article Cover?
- What the **self-installer flag** means in warranty intake
- How **992 flagged claims** compare to **denial rate** (not automatic void)
- **Documentation package** for DIY and owner-installed R&R
- **Pre-authorization** requirements before internal inspection
- **Before filing a claim** checklist for self-installers
- Links to **required documents**, **pre-auth**, and **C7/C8** process articles
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What Does the Self-Installer Flag Mean?
| Field | Claims flagged `true` | Notes | |-------|----------------------:|-------| | **`isSelfInstaller`** | **992** | Intake question — owner or non-shop installer | | Known false | 5,313 | Shop-installed path | | Unknown / blank | 1,011 | Flag not captured — still document installer |
**Process meaning:** The flag routes claims to **install-procedure review** — torque converter install, fluid fill, cooler lines, jack stands, and scan baseline. It is **not** a coverage exclusion by itself.
| Outcome when self-install flag = true | Count | Rate | |---------------------------------------|------:|-----:| | Claims with flag | **992** | 100% | | **Explicit denial** (inferred) | **~31** | **~3.1%** | | Replacement / vendor path | Majority of resolved | Varies by symptom + docs |
Compare: side work before approval: /blog/side-work-before-warranty-approval-transmission-claims (C7) — **730** flagged · **~3.0%** denial when true.
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What Documentation Do Self-Installers Need?
| Document | Why reviewers ask | |----------|-------------------| | **Install date + odometer** | Miles since install baseline | | **Torque spec log** (pan, converter, mounts) | Improper install is top denial theme | | **Fluid type + quantity** | Wrong ATF is a common early symptom | | **Photos** (leak, routing, cooler) | **Before cleanup** (INV-09) | | **Full scan** (pre- and post-install if available) | Separates codes from R&R | | **Lift / support method notes** | Cross-member damage flags | | **Shop invoice** (if any sublet work) | Partial shop assist still counts |
Full list: required documents for a warranty claim: /blog/documents-required-warranty-claim.
**Pre-authorization:** Do **not** remove the transmission for internal inspection until support confirms — pre-authorization before removing the unit: /blog/pre-authorization-before-removing-unit.
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What Should Self-Installers Check Before Filing?
| Situation | Likely cause (check first) | Document first | |-----------|----------------------------|----------------| | **No move on first start** | Fluid low, filter, range linkage | Fluid level photo · scan | | **Leak after driveway R&R** | Pan gasket, converter seal, overfill | Photo before cleanup | | **Limp after DIY relearn skip** | TCM adapt not run | Relearn steps attempted | | **Noise after jack-stand slip** | Physical damage — coverage risk | Photos of mounts · honesty on damage | | **Symptom after partial shop help** | Mixed install responsibility | Invoice showing who did what |
Early-mile themes match 500-mile hub: /blog/reman-transmission-failed-within-500-miles (A1) — self-install does not change the **fluid-first** triage order.
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Before filing a claim
| Step | Action | |------|--------| | 1 | State **self-install** upfront in intake — do not omit installer type | | 2 | Provide **torque, fluid, and procedure** notes with photos | | 3 | Save full scan report (stored + pending codes) | | 4 | Photo leaks and routing **before** cleanup | | 5 | **Contact support before removal** — pre-auth required for teardown |
Full prep: required documents for a warranty claim: /blog/documents-required-warranty-claim · pre-authorization before removing the unit: /blog/pre-authorization-before-removing-unit
> Before any unit is removed or replaced, document the symptom, save scan results or inspection notes, and contact support with the installation details so the issue can be reviewed accurately.
Related: side work flag: /blog/side-work-before-warranty-approval-transmission-claims (C7) · denial patterns: /blog/transmission-warranty-denied-install-documentation-patterns (C8) · won't shift after install: /blog/reman-transmission-wont-shift-after-install
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FAQ
Does self-installing a reman transmission void warranty?
**Not automatically.** **992** claims flag self-install; **~3.1%** of those show explicit denial. **Documentation and procedure** determine outcome.
What is the most common denial theme for self-install?
**Improper install** language — seals, torque, fluid — overlaps transmission warranty denied patterns: /blog/transmission-warranty-denied-install-documentation-patterns (C8).
Do I need a shop to file a claim?
No — but you need **shop-grade documentation**: torque log, fluid spec, scans, photos.
What if I did side work before contacting warranty?
See side work before approval: /blog/side-work-before-warranty-approval-transmission-claims (C7) — unauthorized teardown raises denial risk.
What if symptoms start within 500 miles?
Reman transmission failed within 500 miles: /blog/reman-transmission-failed-within-500-miles (A1) — fluid and relearn first, then support contact.
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Related on Expedia Parts
- Warranty policy and Expedia Protection: /warranty
- Warranty activation — 14-day rule: /blog/warranty-activation-14-day-rule
- Pre-authorization before removing the unit: /blog/pre-authorization-before-removing-unit
- Documents required for a warranty claim: /blog/documents-required-warranty-claim
- Reman transmission won’t shift after install: /blog/reman-transmission-wont-shift-after-install
- Transmission fluid leaks after replacement: /blog/transmission-fluid-leaks-after-replacement